Contact Us

Complaints and Suggestion

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If you have any questions or suggestions, please contact us through the following channels:

  • 8001000800
    Free Number
  • ‎+966115128000
    Outside Saudi Arabia
  • MobilyPayCare@Mobily.com.sa
    Email

This email is specific to reporting violations only and will not be accepted for any other purpose.

  • MPWhistleblowing@mobily.com.sa
    Specific Email for Violations

The following information is required to report a violation

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    First Name
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    ID/Passport Number
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    Father Name
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    Phone Number
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    Grand Father Name
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    Status
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    Last Name

Please follow the steps below to close your account

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    Make sure your account balance is zero.
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    Contact customer service on the number 8001000800.
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    Submit a request for account closure.
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    Please note that the personal data will be deleted from the account.

Complaint Procedures

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    When making a complaint, you will be provided with a text message for free to enable you to follow up on the status of the complaint through the channels indicated below.
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    The Saudi Arabian Monetary Authority will monitor the complaint and respond to it through an automated system within a period of up to 10 working days.
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    If the complaint is not resolved within 10 working days, you can contact the Saudi Arabian Monetary Authority directly.
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    The Saudi Arabian Monetary Authority will monitor the complaint and respond to it through an automated system within a period of up to 10 working days.

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