Mobily Pay & AlFursan Terms and Conditions

• Mobily Pay provides this service to customers as a miles-earning service with the Saudi Airlines Al-Fursan program.
• The service is available only for Mobily Pay customers and Al-Fursan members.
• The customer is responsible for entering the correct Al-Fursan membership number and cannot claim missing miles if the number is incorrect.
• The number of miles or the corresponding cashback will be deducted for the transactions that have been cancelled.
• Some merchant categories are excluded as shown on the (Cashback Program) page
• For inquiries about missing miles or modifying the membership number, please contact us at 8001000800
  
• Miles will be deposited to the Al-Fursan account within 7 working days from the transaction date.
• You can modify your membership number through the App (3 times every 30 days).
• Using the miles service means you agree to all terms and conditions for (Al-Fursan) and Mobily Pay.
• You must use your mileage balance before switching from the mileage cashback program to the cash cashback program.
• For support and inquiries related to requesting the service, please contact the service provider (Al-Fursan) at 920022222
• Mobily Pay T&Cs and limits service are applied.
• Miles count:
• Website link: Digital Card Comparison – Mobily Pay
• Rounding Rules:
• If the fractional value of the earned miles is less than half a mile, it will be rounded down to the lower mile.
• If the fractional value of the earned miles is equal to or greater than half a mile, it will be rounded up to the higher mile.

• Q1- How are miles earned?

  A1 - Based on card type and transaction type (local or international).
  
• Q2 - Are there excluded categories?

  A2 - Yes, certain merchant categories (same as the Cashback program)
  
• A2 - Yes, certain merchant categories (same as the Cashback program)

  A3 -You can modify your membership number through the App (3 times every 30 days).
  
• Q4 - What is the time frame for redeeming miles?

  A4 - There is no specific time limit for redeeming miles.
  
• Q5 - Can I transfer between loyalty programs?

  A5 - Yes, customers can transfer between loyalty programs after redeeming all miles.
  
• Q6 - Can miles be converted into cash (Cashback)?

  A6 - No, customers cannot convert miles into cash or vice versa.
  
• Q7 - I redeemed all my miles, but they haven't appeared in my Al-Fursan account. What should I do?

  A7 - The process of redeeming miles usually takes between 3 to 7 business days to reflect in your AlFursan account.
  
• Q8-How to earn the AlFursan Welcome Miles:

  8- When issuing or renewing a Signature card during the offer period.

  - The customer must make at least one transaction using the Signature card.

  - The AlFursan Welcome miles will be credited within 10 business days of the next month.
  

  - Card fees are non-refundable when receiving the AlFursan Welcome miles

Category codes with defined earning rates for loyalty programs

• Signature - Local

  Cashback program	AlFursan Miles	MCC type	MCC
  0.80%	8 SAR = 1 Mile	Taxi - Transport - Grocery - Clothing - Restaurants - Gifts - Beauty - Car Rental - Discount Stores - Insurance - Education - Cosmetics	4121 - 4789 - 5331 - 5411 - 5441 - 5499 - 5621 - 5651 - 5812 - 5947 - 5977 - 7512 - 5399 - 5960 - 6300 - 8299 - 8249 - 8244 - 8241 - 8220 - 8211 - 7210 - 7230
  0.70%	10 SAR = 1 Mile	Quick Service Restaurants (QSR)	5814

• 1.

  Platinum - Local
  

  Cashback program	AlFursan Miles	MCC type	MCC
  0.75%	9 SAR = 1 Mile	Grocery - Restaurants - Cosmetics	5411 - 5812 - 5977
  0.55%	10 SAR = 1 Mile	Taxi - Transport - Candy & Food - Clothing - Gifts - Car Rental	4121 - 4789 - 5441 - 5499 - 5621 - 5651 - 5947 - 7512
  0.50%	12 SAR = 1 Mile	Quick Service Restaurants (QSR)	5814
  0.25%	30 SAR = 1 Mile	Insurance - Education - Care & Beauty	5960 - 6300 - 8299 - 8249 - 8244 - 8241 - 8220 - 8211 - 7210 - 7230
  0.15%	45 SAR = 1 Mile	Variety Stores - Discount Stores	5331 - 5399

* Starting from 15 June 2026.

* The above changes are not included of card international transaction.